Welcome 38.

Your current IP address is 38.107.191.101

Resnet Status: User not found in DB. Please wait 5 minutes then refresh your browser.
If the problem continues please contact ResNet support at 963-2200.

Your computer is not in our databse: Please wait 5 minutes and then restart your computer.

If you have been automatically redirected to this page, and believe this is an error, please try the following:

• If your computer has a wireless card, try turning it off.
  • It is possible that you are connecting through a misconfigured Wireless Access Point, and sometimes you will see this page if that happens.
• If you are using Mozilla Firefox or Safari (the web browser included in MacOS), you may be stuck in the captive portal. This happens sometimes when you have been released from the Resnet Jail.
  • In Firefox, follow these steps:
    1. Select the 'Tools' menu, and then select 'Options'.
    2. Press the 'Privacy' button.
    3. Select the 'Cache' tab.
    4. Press the 'Clear Cache Now' button.
    5. Close and restart Firefox.
  • In Safari, follow these steps:
    1. Select the 'Safari' menu, and then select the 'Clear Cache' option.
    2. Close and restart Safari.

If you need the Resnet Cleaning Script, Click Here. We also highly recommend that you read the Cleaning Script Documentation first, as it can be a little tricky.

The above script is not perfect; your computer may not be fixed by running this.
NOTE: Most antivirus software will not properly protect your computer if the operating system is not kept up to date (using windows Update), or if the Antivirus Software itself is out of date. It is still possible to get a virus even though you have protection.

If you continue seeing this page, please contact Resnet Support at 963-2200 for assistance.

We Appreciate your Feedback!

We would like to hear from you! Please feel free to send us an email at resnet_support@cwu.edu, or post a response on our forum at www.resnet.cwu.edu when your Internet access is re-enabled. And of course, you may always contact us at 963-2200!