Important Information for Incoming Students
Having trouble getting online? Please call us at 509-963-2200.
Office Hours
The ResNet office is generally open from 9am - 5pm, Monday - Friday. However, because we do housecalls and our student employees have classes, there can be times during the day when we might not be in. Please call ahead to make sure we are there, and if not, we will respond to your message as soon as possible.
The ResNet support office, as viewed from the southwest.
ResNet Office
The ResNet office can be difficult to find if you are unfamiliar with the CWU campus; you may wish to get a campus map. If you do not have one, the CWU Bookstore has them, or they can be found at this link.
Our office is located in the Old Boiler Plant, which is located in south campus across the street from Kamola hall. It is easily identified by its large brick chimney in front of the building. From Kamola, cross University Way to the south, and walk south along the alley to the west of the boiler plant. Our office is on the left, about halfway down the alley.
Keep your eye out for this logo, if you see signs with this on them then you are in the right spot.
FREE Student Anti Virus Software
Current student are entitled to 1 free copy of the Sophos AntiVirus software via the Wildcat Connectiom. Logon to our Portal and click on the "Sophos Antivirus" link to download the package. Be sure to uninstall your previous AntiVirus software prior to installing Sophos. You must be online to the internet during the setup process to successfully install this program.
ResNet Setup Tips
- Make sure you're up-to-date: Use Windows Update or Software Update before arriving on-campus to ensure that your computer is in proper working order.
- Read the registration document carefully: many problems are relatively simple and can be avoided by carefully reading the setup document. The included 3-5 step troubleshooting guide will fix 90% of the problems that are encountered with setting up ResNet.
- Leave good messages: If you are not able to troubleshoot your setup problem on your own, it is likely that you will need to leave a voicemail message (even if we are in the office, we may be busy answering other lines). Please help us out by making sure to hit on these points (you would be surprised what people forget!):
- Student ID Number - If you leave nothing else, please leave us this.
- Name - We would like to know what to call you when we return your call
- Phone number - We can't call you back if we don't have a number where we can reach you.
- Brief description of your trouble - This will help us assign the appropriate staff member to your trouble ticket. If you are not sure where the problem lies, thats OK, just say so.
- Room assignment - Because we do housecalls, we might already have someone in your area. If we know what building you are assigned to right away, it saves us a step and we may be able to dispatch someone immediately.
- A time you will be available - if you know that you won't be able to pick up your phone from 1-3pm, tell us to call after 3 and we will try to do that. Everyone's service is better if we don't waste time playing phone-tag.
- Try to avoid calling us from the SURC - The cell reception is notoriously bad, and the background noise can make it difficult to understand your message.