Important Information for Incoming Students
Having trouble getting online? Please call us at 509-963-2200.
Wildcat Welcome Weekend Hours:
The ResNet support office, as viewed from the southwest.
Our office hours are usually Monday through Friday 9 AM to 5 PM, but we will be open during the Wildcat Welcome Weekend in order to help make your transition to campus living as smooth as possible.
During Welcome Weekend we will be open during these hours:- Friday, September 18th: 8:00 AM - 6:00 PM
- Saturday, September 19th: 11:30 AM - 7:00 PM
- Sunday, September 20th: 10:00 AM - 7:00 PM
Additionally, the ITS Helpdesk will be availible for help setting up your computer to use the campus wireless system. If you need help with wireless setup, please do not go to bouillon hall but instead go to the ITS Helpdesk Kiosk in the SURC, room 140.
During Welcome Weekend the wireless kiosk will be open during these hours:- Saturday, September 19th: 12 Noon - 3 PM
- Sunday, September 20th: 12 Noon - 4 PM
ResNet Office
The ResNet office can be difficult to find if you are unfamiliar with the CWU campus; you may wish to get a campus map. If you do not have one, the CWU Bookstore has them, or they can be found at this link.
Our office is located in the Old Boiler Plant, which is located in south campus across the street from Kamola hall. It is easily identified by its large brick chimney in front of the building. From Kamola, cross University Way to the south, and walk south along the alley to the west of the boiler plant. Our office is on the left, about halfway down the alley.
Keep your eye out for this logo, if you see signs with this on them then you are in the right spot.
FREE Student Anti Virus Software
Current student are entitled to 1 free copy of the Sophos AntiVirus software via the Wildcat Connectiom. Logon to our Portal and click on the "Sophos Antivirus" link to download the package. Be sure to uninstall your previous AntiVirus software prior to installing Sophos. You must be online to the internet during the setup process to successfully install this program.
ResNet Setup Tips
- Make sure you're up-to-date: Use Windows Update or Software Update before arriving on-campus to ensure that your computer is in proper working order.
- Read the registration document carefully: many problems are relatively simple and can be avoided by carefully reading the setup document. The included 3-5 step troubleshooting guide will fix 90% of the problems that are encountered with setting up ResNet.
- Leave good messages: If you are not able to troubleshoot your setup problem on your own, it is likely that you will need to leave a voicemail message (even if we are in the office, we may be busy answering other lines). Please help us out by making sure to hit on these points (you would be surprised what people forget!):
- Student ID Number - If you leave nothing else, please leave us this.
- Name - We would like to know what to call you when we return your call
- Phone number - We can't call you back if we don't have a number where we can reach you.
- Brief description of your trouble - This will help us assign the appropriate staff member to your trouble ticket. If you are not sure where the problem lies, thats OK, just say so.
- Room assignment - Because we do housecalls, we might already have someone in your area. If we know what building you are assigned to right away, it saves us a step and we may be able to dispatch someone immediately.
- A time you will be available - if you know that you won't be able to pick up your phone from 1-3pm, tell us to call after 3 and we will try to do that. Everyone's service is better if we don't waste time playing phone-tag.
- Try to avoid calling us from the SURC - The cell reception is notoriously bad, and the background noise can make it difficult to understand your message.