What is the Resnet Helpdesk?

The Resnet helpdesk operated as part of "Auxilary Services", a department within Infromation Technology Services which gives computer support to the "businesses" on campus. The Resnet helpdesk, along with the Resnet internet connection, network hardware and other costs of operating the network, is funded through a small part of the residence hall fee. Because of this, the Resnet helpdesk can only offer support for students living in the residence halls, and can only offer support with Resnet-related issues.

What does Resnet Support do?

Resnet support staff work with the networks group of Information Technology Services to maintain Resnet, the network which provides internet access to residence halls and on-campus apartments. Additionally, Resnet support offers limited technical support:

• Virus, Spyware, and other 'Malware' removal
• Internet security and safety
• Peer-to-peer software removal
• Internet connection/network troubleshooting

Contacting Resnet Support

There are many ways to contact Resnet support:

• On The Phone: 963-2200
• Email: resnet_support@cwu.edu